Sapporo Grey & Oak Media Unit

An overview of product care and maintenance can be found below. However, please always read the individual product label(s) and any care, maintenance and installation instructions provided carefully before use. Please hold onto any instructions provided and keep for future reference.

HOME ACCESSORIES

• Always read the product label and follow any care and/or washing instructions carefully
• Slight variations may occur with products which are handcrafted and/or hand painted
• We recommend using coasters under vases or small planters which are handcrafted or made from natural materials, in order to protect surfaces. Alternatively use faux foliage and flowers 

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FURNITURE SAFETY 

• Always lift, never drag furniture, as this can cause injury or damage
• Lift from under the frame, not the top, e.g.: table top
• Any furniture which requires full or part assembly should be carried out by a competent person to ensure it has been installed correctly
• If an anti-topple device is included with furniture, you must install it in accordance with the instructions provided using fixings suitable for the wall type. If unsure, please seek advice of a professional

FURNITURE CARE & MAINTENANCE

Foam Upholstery Cleaners / Cotton & Linen

• Always read the fabric care label carefully 
• You should be able to clean most cotton/linen fabrics yourself, but there are always exceptions so it's best to test a small discrete area first - consult a professional if unsure
• Gently vacuum the upholstery one a week to remove any dust, loose dirt, crumbs or pet hair. Remove any leftover pet hair with a sticky roller lint remover
• If you are using an upholstery cleaner, carefully read the label of the product you are using to check if it is compatible with the fabric - consult a professional if unsure
• Spot clean serious stains first and then continue to clean the entire piece of furniture. Always follow the product instruction carefully, e.g.: spraying, spreading evenly with damp sponge, drying and vacuuming
• You may wish to apply a stain-resistant product when an item is new
• Keep your furniture out of direct sunlight, as it will fade the fabric

Velvets

• Velvet is a very delicate material, which requires special care
• Always read the fabric care label carefully 
• Vacuum clean your velvet upholstered furniture with the correct attachment and ensure you collect all loose fibres, e.g.: dust, feathers, hair
• Using a soft brush, brush the velvet upholstery in the direction of the pile
• When removing stains, apply a soft clean cloth to absorb any liquid first. Don't apply too much pressure, as this can damage the fibres. Continue removing the stain using a cleaning solution, consisting of warm water and some drops of dish-wash detergent. Stir and shake the solution until suds appear - apply the suds ONLY carefully on the stain. You can also use a dry cleaning product to remove the stain, let it dry well and brush it in the same direction as the pile until the fabric returns to its normal appearance - always read the label of the product you are using carefully and follow the instructions provided. A steam cleaner is ideal for removing stains, dirt and debris, but should be performed by a professional

Leather

• Always read the fabric care label carefully 
• If using a cleaning product, always use a reputable leather cleaning product and follow the instructions carefully
• Regular wiping with a damp, soft cloth is often enough to keep a leather sofa or armchair looking pristine
• Vacuum regularly to remove dust and dirt, paying close attention along the stitch lines
• Keep leather seating at least 50cm away from heat sources to avoid the leather cracking
• Spilt liquid should be blotted immediately with a dry cloth or kitchen paper until dry - do NOT rub as this can cause discoloration and damage the finish
• Avoid over exposure to sunlight, to prevent colour fading
• Beware of sharp objects that may tear or scratch the leather

Wood (unpainted)

• Furniture with a hard lacquer, wax polish or painted surface should be dusted with a dry cloth
• Waxed furniture should be given a coat of beeswax a couple of times a year 
• Avoid spray polishes as they contain silicones which may spoil the furniture's surface over time
• Always use protective mats and coasters to protect surfaces from heat and liquids
• Wipe up spills immediately
• Never use sharp object or knives on the surface of the product
• Furniture will endure most temperatures in a home, but where possible avoid placing furniture directly next to heat sources such as radiators and fires
• Veneer is used on a few of our furniture ranges and can increase durability, strength and make it easier to care and maintain the furniture - if veneer is used it will always be stated in the product description. Veneer is comprised of real wood, therefore requires appropriate care and as outlined for wood furniture above

Painted Wood

• Hand painted brush stroke finish's will hold up to everyday wear and tear, but bear in mind it is still a wood product so needs to be cared for properly
• Painted furniture still requires regular dusting with a damp cloth. When required, use a mild, non-abrasive detergent and warm water. Wring cloth nearly dry and work on a small section at a time, then rinse with clear water and carefully dry afterwards
• Always clean up spills immediately using an absorbent cloth - never leave water to settle on the surface as this will cause damage
• Always use protective mats and coasters to protect surfaces from heat and liquids
• Never use sharp object or knives on the surface of the product
• AVOID chemical cleaners or liquid furniture polish

Metal

• Metal furniture requires minimal maintenance
• Use a soft cotton cloth and clean mild detergent or water, using a towel immediately to dry the furniture afterwards
• Any damage is usually due to rust. To avoid this and as a precaution, you may choose to use a soft wax after cleaning which will help seal it
• To remove any spots of rust, use a rust remover, following the manufactures guidelines carefully
• Smudges and smears can be removed from metal furniture using a window cleaner and a paper towel
• Indoor metal furniture is NOT recommended for use outdoors

 Glass

• Always use protective mats and coasters to protect surfaces from heat and liquids
• Never use sharp object or knives on the surface of the product
• Do not use the glass as a chopping board, or strike hard with objects
• Do not sit or stand on horizontal glass surfaces
• Do not place very hot or cold items against or in close proximity to glass surface(s)
• Blot any spills immediately. Do not wipe as this will spread the spillage
• Clean the surface with a clean soft (non-abrasive) cloth and mild detergent or stone soap

Marble

• Always use protective mats and coasters to protect surfaces from heat and liquids
• Never use sharp object or knives on the surface of the product
• Blot any spills immediately. Do not wipe as this will spread the spillage
• Clean the surface with a clean soft (non-abrasive) cloth and mild detergent or stone soap. Do not use cleaners containing acids

Outdoor

• Never use sharp object or knives on the surface of the product
• Metal furniture designed for outdoor use will age naturally due to the additional elements found in an exterior environment
• It is normal for cast and wrought iron products to develop surface rust and this aged appearance is to be expected. The rust will not affect the integrity of the product but adds a rustic patina finish to the items
• Metal outdoor products will age quicker when in close proximity to the coast due to the increase of salt in the air
• Steel and aluminium products will dull and corrode over time, again depending on placement and exposure to the elements
• Some planters and furniture will have distressing, antiquing already applied and this will be a unique feature to depict a pre aged appearance
• To clean metal furniture, use a soft cotton cloth and clean with mild detergent or water. Specific cleaning products are available from hardware stores
• Smudges and smears can be removed from metal furniture using a window cleaner and a paper towel
• Indoor metal furniture is NOT recommended for use outdoors
• To ensure the longevity of outdoor furniture and to protect it against the elements, we recommend storing cushions indoor and using a cover to protect furniture when not in use, or where possible store indoors

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LIGHTING SAFETY

• We recommend installation by a qualified electrician
• All lighting products conform with all relevant safety regulations
• Always ensure the power is switched off from the mains prior to cleaning or carrying out any maintenance on the lights
• Indoor lighting is only suitable for use indoors and should not be used outdoors

LIGHTING CARE & MAINTENANCE

• Always read the care instructions provided with the lighting product carefully
• Use a clean dry soft cloth
• Avoid the use of polishers, cleaners and abrasives, as they will damage the finish of the product
• To remove dust or fingerprints, wipe gently with a soft clean cloth
• Ensure the power is switched off from the mains and allow to cool before cleaning or carrying out any maintenance on electrical products
• Glass shades should be only washed in lukewarm water and dried thoroughly before refitting
• When changing a bulb, ensure the power supply has been disconnected and the bulb has cooled down before replacing

How do I contact your customer service team?

You can contact us via phone on 01244 911 890 between 9am - 5pm, Monday - Friday and 10am - 2pm, Saturday. We're never far away, so if we are unable to take your call then please leave a message and we'll get back to you within 24 hours. Alternatively you can email us at info@thedenandnow.co.uk or contact us via our 'Chat App', which you'll find at the bottom right-hand corner of our website.

I would like some more information on a certain product?

Please contact us via phone on 01244 911 890 or email us at info@thedenandnow.co.uk and we will be happy to provide you with any additional product information you may need.

Where do I find information about how to care for or maintain a product?

An overview of product care and maintenance can be found here - including information on how to care for upholstered product such as sofas and armchairs (including linen, cotton, velvet and leather), as well as metal, glass, marble, wood (painted and unpainted), outdoor furniture and lighting. Please always read the individual product label(s) and any care, maintenance and installation instructions provided on delivery carefully, before use. Please hold onto any instructions provided and keep for future reference.

Do your products come with a guarantee?

All of our products, including our furniture and lighting ranges, come with a 1 year manufacturers guarantee as standard. Our Industrial Rustic, Industrial Reclaimed and Nordic Grey furniture collections also come with a five year warranty against all manufacture related issues.

How do I pay for an order?

Orders can be placed via our online store. Just add the item(s) you would like to purchase to your basket and then follow the instructions directing you through to our SSL secure checkout. We offer a range of payment options, including by debit and credit card, Amex, PayPal, Shop Pay, Google Pay, Apple Pay and a select range of 0% finance payment options to help spread the cost through our Buy Now Pay Later partners, Klarna, Clearpay and PayPal.

If you would prefer to place an order by debit or credit card over the phone with us, please call us on 01244 911 890.

A product I would like to purchase is out of stock?

If the product you are interested in is currently out of stock, or we don't have the quantity you require, please contact us for availability and re-stock dates via phone on 01244 911 890 or email us at info@thedenandnow.co.uk. Alternatively you can select to be notified when an item is back in stock by inputting your email address underneath the 'Notify me when this product is available' option on a sold out product page. Please note that some of our vintage and reclaimed pieces are one-offs, but where possible we will happily look to source an alternative for you. 

I would like to place a Pre-Order. How do I go about this?

Sometimes when a product is out of stock, we make it available for pre-order. This means that the product in question is currently out of stock but is on order with our supplier, so will be back in stock soon. If a product is on pre-order it will clearly state this at the top of the product description with the expected back in stock date - please note that this date can be subject to change, but we will always endeavour to keep you updated on progress of your pre-order and update the product page to to reflect the most accurate date, at that time.

To confirm a pre-order, please place an order as you would usually via our online store - you will receive an order confirmation notification through via email following payment. Once the product arrives with us from our supplier, we will allocate all pre-orders first as a priority. Please note that pre-orders are confirmed paid orders, so not just a reservation and are subject to our usual terms and conditions.

Is it possible to split my order?

If you have placed an order which contains pieces currently available on pre-order, in certain circumstances we can look to split your order so that you receive those 'in stock' pieces first, and then the pre-ordered pieces at a later date, once they arrive back into stock. For home accessories we will usually wait and send the complete order altogether, once the remaining items have arrived into stock - this reduces any additional delivery charges that may be incurred and helps cut down emissions. However, for larger orders such as lighting, mirrors and furniture, we can look to put these onto split deliveries, at no additional charge or cost to you. For more information please email us at info@thedenandnow.co.uk or call us on 01244 911 890.

Will be order be delivered altogether?

Some of our products, such as furniture, lighting and large/fragile items which have a longer dispatch time (e.g.: large rugs and mirrors, wall shelving, vertical gardens and prints) are sent directly from our brands by their in-house logistics teams or specialist/dedicated couriers. Therefore some items may be dispatched and delivered separately. When an item is on its way you’ll receive a dispatch notification via email with the relevant tracking details.

Do you have a loyalty club?

Reward Den is our loyalty club - for every order, like/follow, social share, sign up or friend referral, you'll receive points, which can be used as a discount off your next order or to enjoy free delivery. Read more about our Reward Den here.

Do you offer a personal shopping service?

We appreciate that sometimes you may be looking for something specific for your home, but can’t quite seem to track it down. Alternatively there may be something on our site that you have your eye on, but it’s not quite right - perhaps it’s a little large or the wrong colour. We therefore offer a free bespoke personal shopping service for our customers.

We have access to a wide range of stock from a number of sources and are always on the hunt for new pieces. If there is something specific that you’re looking for, then why not drop us an email at info@thedenandnow.co.uk or call us on 01244 911 890 and we will be happy to help.

Can I buy gift cards?

Yes, The Den & now Gift Cards are available to purchase here. You can choose from multiples of £5, £10, £20, £25, £50, £75, £100 or £250. Gift cards are delivered by email - to activate, click on the 'view your gift card' button, which will reveal a unique gift card code, which can then be redeemed at checkout. Gift cards are valid for a period of 12 months, from the date they are purchased, and have no additional processing fees. More information on our gift cards can be found on the product page here.

How do I use my online discount code?

Simply enter your discount code when prompted at checkout. Please note, you are only able to use one discount code per order.

Discount codes can only be applied to full price items. Excludes items in the Outlet or Sale. 

If you are purchasing an item currently discounted in the sale, please feel free to keep hold of your welcome code and apply to a future order instead. FREE UK mainland delivery applies to all orders over £100 as standard. T&C’s apply.

How much do you charge for delivery?

As an independent business we try to keep our delivery costs as low and as fair as possible - which is why we only ever charge you the cost of a small parcel for UK deliveries - regardless of the size or weight of your order! We also offer a selection of delivery services for you to choose from, as well as FREE standard UK mainland delivery for orders over £100, including furniture and lighting.

Home accessories are sent via Royal Mail, Parcelforce or courier and are fully tracked; choose from 'Standard Tracked UK Delivery' for £3.90 which takes 2-4 working days, 'Express Tracked UK Delivery' for £6.50 which take 1-2 working days, or for anything urgent you can select 'Special Delivery Next Day By 1pm' for £12.50 which requires a signature and will be delivered next working day, when ordered before midday - orders placed after midday Friday will be dispatched on the Monday. For orders over £100 we offer free UK delivery. 

We offer FREE UK mainland delivery with all furniture orders. Delivery of furniture outside of the UK mainland is based on price on request - areas outside of the UK mainland include Northern Island, Isle of Man, Isle of Wight, Isles of Scilly and the Scottish Islands. Some remote areas such as the Scottish Highlands may also incur an additional charge. For a quote, please contact us directly either via email at info@thedenandnow.co.uk or call +44 (0)1244 911 890. Delivery is usually in around 2-3 weeks

We also offer FREE delivery with all ARCFORM and Industville lighting orders over £40 (orders under £40 are charged at £6.50) which are sent directly from the brands by DPD and take 1-2 working days, from dispatch. If you need your order sooner, we also offer a Next Working Day service with DPD for £10 for Industville lighting orders placed before 11am - any orders placed after 11am on a Friday will be dispatched next working day. 

Orders to the Channel Islands are charged at £10.00 per package. Delivery of lighting and furniture to the Channel Islands is based on price on request.

If you would like to enquire about international delivery costs, including to the EU, please contact us directly either via email at info@thedenandnow.co.uk or call +44 (0)1244 911 890 and we would be happy to supply you with a quote. Please note, we are unable to ship furniture and large items internationally.

For further information, please see our Delivery & Returns policy.

How long will it take for my order to arrive?

We aim to dispatch most orders within 24 hours. Orders placed over the weekend or on a bank holiday will be sent out the next working day.

Dependent on the delivery option you choose, please allow 1-4 working days for UK delivery, from the date your order is dispatched. All ARCFORM and Industville lighting products are sent directly from the brands by DPD and take 1-2 working days.

Please note that some large/fragile items (e.g.: mirrors, lights and large rugs) and made-to-order products may take a little longer to be delivered - this will always be clearly stated within the ‘delivery’ description on the individual product page and on the checkout page. 

For the Channel Islands please allow 2-5 days for delivery. Please note that most lighting orders will be sent to the Channel Islands directly from our suppliers by their recommended courier.

Any large pieces of furniture or extra heavy items are sent via a specialist furniture courier service who will liaise directly with you to arrange a suitable date for delivery, which is usually within 10 working days of your order being placed - please note that delivery to Scotland and certain remote locations may take a little longer. Delivery of furniture outside of the UK mainland (e.g.: Northern Island, Channel Islands, Isle of Man, Isle of Wight, Isles of Scilly and the Scottish Island) is between approximately 2-3 weeks.

For further information, please see our Delivery & Returns policy.

Do you deliver internationally?

If you would like to enquire about international delivery and costs, including to the EU, please contact us directly either via email at info@thedenandnow.co.uk or call +44 (0)1244 911 890 and we would be happy to supply you with a quote.

Please note, we are unable to ship furniture and large items internationally.

My tracking number isn’t recognised?

All orders sent by Royal Mail, Parcelforce Express or courier are fully tracked and you will be sent a tracking number once your order has been dispatched. If your tracking number is not recognised then please try back in a few hours, as sometimes it can take time to show on the tracking system. Please note, this excludes any extra large/fragile or furniture orders as they are sent via a specialist courier and transport team who will liaise directly with you regarding delivery dates and updates. 

Lighting orders to the Channel Islands will usually be sent directly from our suppliers by their recommended courier - their tracking details will be highlighted on your dispatch notification email.

If you have any questions or issues regarding a tracked order, please either email us at info@thedenandnow.co.uk or call +44 (0)1244 911 890 and we would be happy to help.

I haven’t received my order?

When your order is on its way, you will receive a dispatch email with a tracking number, so you can track you package. If you have not received this email or have not received your package when expected by, please call us on 01244 911 890 or email us at info@thedenandnow.co.uk and we will be happy to help trace your package.

What if I’m out when my delivery arrives?

We send all of our small, medium and large/heavy packages by Royal Mail, Parcelforce or courier, such as DPD and FedEx. All services are tracked, so you can track your delivery yourself once it has been dispatched. If you are not in at the time of delivery, a calling card will be left explaining what to do next or how to rearrange delivery. With certain services and couriers there is also the option to leave your parcel in a safe place if you know in advance you will not be home.

Certain larger items are sent direct from our suppliers by specialist couriers. All Industville Lighting products are delivered by DPD who will notify you by text and/or email with a delivery date and one hour time slot. If this is not convenient for you, you will have the option to change this to a more suitable date/time.  Furniture deliveries will be booked directly with you and a date and time that is convenient for you will be arranged. 

What if I change my mind or want to return an item?

If for any reason you decide to return an item, we offer a 14 day (no quibble) return policy, from the day you receive your package. To be eligible for a return, please contact us in writing by emailing info@thedenandnow.co.uk and we will provide you with a Returns Form for you to complete. Please complete the Returns Form, pop it in with your order and return it back to us at the address below - please note that this must be within 14 days of notifying us of your return. Your item must also be unused, in its original packaging, non-assembled (if applicable) and in the same condition that you received it in.

Please be aware that it is your responsibility to ensure that the item is returned to us safely. Unfortunately we are unable to refund return postage or courier costs for items being returned due to change of mind. If you are returning an item of significant value or size, we recommend that you use a trackable delivery service or purchase insurance.

All Industville Lighting products can be returned directly to Industville for free using the DPD returns label, which comes with each order. Please note that post codes BT, JE and GY do not qualify for free returns via DPD. 

Any furniture items returned to us due to 'change of mind' may incur a collection charge of approx. £15 - £60, depending on the size and weight of the item(s). Please get in touch to receive a personalised quote. Smaller or lighter furniture items such as side tables, you may wish to return directly by courier instead. 

For further information, please see our Delivery & Returns policy.

Why do you not offer free returns?

As an independent business we pride ourselves on offering an array of carefully curated, quality products as well as exceptional customer service - and we're proud to say that as a result it's extremely rare that a product is returned, which along with our five star reviews, we hope offers our customers the confidence to shop with us.

With this in mind, we took the decision to offer FREE delivery for any order over £100 delivered within the UK mainland, so more customers can enjoy and benefit from not having to pay additional delivery charges - rather than offer free returns, which is much less likely to be needed. 

As a business we are always looking at ways to become more sustainable and environmentally conscious. Offering free returns and encouraging shipping back and forth creates unnecessary CO2 emissions. Supporting responsible and thoughtful purchasing helps reduce our environmental impact.

What if the item is not what I expected?

We try to show each item in its natural state. However, as some of our products are made from reclaimed wood and/or are handcrafted, you may find that some products have subtle variations from one piece to the next, or that wood grains and sizes vary slightly. If for any reason you feel that the item is not how you thought and you wish to return it, please follow the return guidelines, as outlined in our Delivery & Returns policy.

What if an item arrives damaged?

We take great care in wrapping our items to ensure they arrive with you safely. However in the event that your order does happen to arrive damaged, please contact us immediately via email at info@thedenandnow.co.uk or call 01244 911 890. We will then arrange directly with you to have the item returned to us and for a replacement to be sent out at the earliest opportunity. If the item is out of stock or a one-off piece, we shall where possible offer an exchange or replacement. Alternatively we can issue you with a full refund.

In regards to furniture, please ensure that prior to signing for any furniture deliveries, you check that the packaging is intact - this is very important as we use a third party courier and unfortunately will be unable to accept claims for damages that have been caused in transit where the item has been signed for as 'packaging intact'. If once you unpack the furniture you find that it is damaged in any way, please notify us immediately via email at info@thedenandnow.co.uk, ideally within 24 hours of delivery. It would be helpful to attach photographic evidence of any damages (caused to the furniture and/or packaging) in order for us to process your claim as quickly as possible. Any damaged furniture will then be either replaced free of charge, or a refund will be issued.

For further information, please see our Delivery & Returns policy.

As well as paying for purchases by Debit Card or Credit Card, PayPal, Shop Pay, Apple Pay and Google Pay, we offer a select range of 0% finance payment options to help spread the cost through our Buy Now Pay Later partners - Klarna, Clearpay and PayPal.

We support responsible lending. Therefore please read through the individual FAQ's pages listed below before selecting the best payment option for you, and carefully consider whether you can afford the repayments.

Klarna

Klarna offers three different payment options, which apply to orders between £35 and £1,000, with no interest and no fees when you pay on time.

Pay in 3 equal interest-free instalments, where the first payment is due when your order is dispatched, second payment in 30 days and third payment in 60 days, and Pay in 30 days, where you have 30 days to pay once your order is dispatched. There is now also the option to Pay in Full with Klarna in a single one-off payment.

Klarna's Pay in 3 / Pay in 30 days are unregulated credit agreements. Borrowing more than you can afford or paying late may negatively impact your financial status and ability to obtain credit. 18+, UK residents only. Subject to status. Ts&Cs and late fees apply.

For more information, please refer to Klarna for more details, or contact their support here.

Clearpay

Clearpay is a payment service that lends you a fixed amount of credit to make purchases instantly and then pay for them in 4 automatic instalments, made every 2 weeks. No interest and no additional fees. Applies to orders between £0 and £1,000. Your maximum order value may be lower depending on factors such as being a new customer or your payment history.

For more information, please refer to Clearpay.

PayPal

PayPal is offering Buy Now Pay Later payment options to a growing number of their UK customers. To access, select PayPal at checkout and log into your PayPal account as normal. There will be the usual option to pay via PayPal in a single one-off payment, alternatively (if you are eligible) underneath this you will see one or both of the Buy Now Pay Later options listed - PayPal Pay in 3 is an interest-free loan for purchases between £30 - £2,000 which lets you split your basket into 3 payments, and PayPal Credit allows you to enjoy 0% interest for 4 months on any purchase over £99.

You can read more about PayPal Pay in 3 here and PayPal Credit here.

Introducing Reward Den, our NEW loyalty club!

For every order, like/follow, social share, sign up or friend referral, you'll now receive points, which can be used as a discount off your next order or to enjoy free delivery.

How to Enjoy

Just log into your account and click on the 'Rewards’ button at the bottom left of our store. Don't have an account? Join today to start earning points and enjoying your rewards!

How to Earn Points

Place an Order = 5 points for every £1 spent

Sign up to our newsletter = 200 points

Share on Facebook = 50 points

Follow us on Facebook = 50 points

Follow us on Instagram = 50 points

Reward Yourself

£5 off Coupon 500 points = £5 coupon

Order Discount 100 points = £1

Free Delivery 1000 points

**Free delivery applies to all orders up to £150 (orders over £150, including all furniture orders, automatically qualify for free delivery as standard)

Refer a Friend

Refer a friend and receive a £5 coupon when they make a purchase

Your friend will also receive a £5 coupon to spend on our online store, when they spend £25 or more

Our Commitment

Here at The Den & Now we are committed to becoming as sustainable and environmentally responsible as possible, from the products that we source and the brands we work with, to the eco-friendly packaging we use to wrap your orders and how we operate within the business day-to-day. 

Providing stylish products for your home, that look good as well as do good, is extremely important to us, both personally and as an independent family-run business.

We know this is just the start, but it is something that we are extremely committed to improving as we grow and expand as a business, in order to further reduce our environmental impact.

What We Are Doing

Our Brands

We only work with and align ourselves with brands who are ethically and socially responsible, who promote good labour and meet the highest of standards throughout their supply chains.

Many of our brands work closely with local artisans, craftsmen and communities. From employing workers from disadvantaged backgrounds through social workshops, to working with Goodweave, a non-profit organisation working hard to end exploitative child labour, whilst inspecting factories and providing rehabilitation and education for former child weavers.

Our Products

We look to source products which are sustainable and ethically made.

Our furniture brands use timber sourced from responsibly managed forests and sustainable plantations where possible, with a focus on sustainable and fast-growing materials such as mango wood, acacia, rattan and bamboo. Whilst several of our key furniture ranges (Industrial Rustic and Industrial Reclaimed) are handmade by skilled craftsmen from reclaimed wood.

Our lighting ranges are all handcrafted from natural and recycled materials, including metal and sustainable materials such as rattan and seagrass.

Many of our soft furnishing products (cushions, rugs and throws) are made from natural materials such a wool, jute and recycled cotton. Whilst our organic cotton is Goodweave and OEKO-TEX® certified, which uses low-impact dyes and a sustainable production process. 

Other products include sustainably produced vases, recycled paper planters and washable paper storage bags, recycled drinking glasses, shelving units made from locally sourced salvaged materials, storage baskets handwoven from recycled PET, seagrass storage baskets, bamboo mirrors and palm leaf wall hangings.

We also stock a range of sustainable wellness products, from 100% natural soy wax candles, to natural handmade vegan soaps and plant-based aromatherapy oils.

Built To Last

We really do care about what we do and are proud of the brands that we work with and the products we stock. Our aim is to offer a stylish range of carefully crafted, quality products that you'll love and enjoy for a long time to come. Although we do follow interior trends, we very much believe that it's about finding your own personal style and products that work for you, your home and your lifestyle.

All of our furniture, lighting and homeware is carefully chosen, ensuring that it is made to the highest quality and finish, so it can be treasured for many years to come. 

Packaging

All products which are packed and dispatched from the Den are carefully packed in 100% recycled and recyclable packaging, which is fully biodegradable. Including globular embossed paper, oxo-degradable bubble wrap and shredded paper. As a business we ensure that any waste where possible is recycled.

Transport & Deliveries

All of our furniture, large fragile items (such as mirrors and prints) and lighting are sent directly from the brands. This cuts down on deliveries and reduces our carbon footprint.

The majority of of our homeware orders are sent via Royal Mail and Parcelforce. Royal Mail is committed to leading the way in sustainable delivery, with many deliveries now done on foot to reduce emissions. They also offer a Local Collect service and provide a fleet of electric and bio-CNG vehicles. Parcelforce meanwhile use eco-start delivery vans, therefore lowering carbon emissions. They are currently trialled electric and hybrid vehicles. Our lighting courier DPD uses low emission vehicles and supports local community initiatives.

Furniture deliveries are based around areas and postcodes, which as well as allowing us to offer free delivery, further reduces our carbon footprint and lowers emissions. We also only deliver furniture within the UK, Ireland and the Channel Islands.

One Tree Planted For Every Order

We've teamed up with Sprout and theGoodAPI, which means for every order you place we are committed to planting one mangrove tree in Madagascar, in partnership with Eden Reforestation Projects. We do this by contributing a % of each sale.

You can also choose to plant an additional 3 trees with your order for £1.00, which can be selected at checkout.

Reforestation efforts revive natural habitats, improve coral reef health, support local livelihoods and aid in the fight against climate change by extracting CO2 from the air.

Why Madagascar? Madagascar is one of the world’s top biodiversity conservation priorities because of its endemic species and severe habitat loss rates. Restoration in Madagascar is important because the destruction of the mangrove estuaries along the coastline has caused mudflats to wash into the ocean, destroying once-productive fisheries and increasing the vulnerability of coastal communities to hurricanes, tsunamis, and floods. In the inland region of Madagascar, deforestation threatens one of the world’s rarest and most diverse forest systems.

Trees are planted by Eden Reforestation Projects. You can read more about their work here.