Product Care & Maintenance

An overview of product care and maintenance can be found below. However, please always read the individual product label(s) and any care, maintenance and installation instructions provided carefully before use. Please hold onto any instructions provided and keep for future reference.

HOME ACCESSORIES

Always read the product label and follow any care and/or washing instructions carefully
Slight variations may occur with products which are handcrafted and/or hand painted
We recommend using coasters under vases or small planters which are handcrafted or made from natural materials, in order to protect surfaces. Alternatively use faux foliage and flowers

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FURNITURE SAFETY

Always lift, never drag furniture, as this can cause injury or damage
Lift from under the frame, not the top, e.g.: table top
Any furniture which requires full or part assembly should be carried out by a competent person to ensure it has been installed correctly
If an anti-topple device is included with furniture, you must install it in accordance with the instructions provided using fixings suitable for the wall type. If unsure, please seek advice of a professional

FURNITURE CARE & MAINTENANCE

Foam Upholstery Cleaners / Cotton & Linen

Always read the fabric care label carefully
You should be able to clean most cotton/linen fabrics yourself, but there are always exceptions so it's best to test a small discrete area first - consult a professional if unsure
Gently vacuum the upholstery one a week to remove any dust, loose dirt, crumbs or pet hair. Remove any leftover pet hair with a sticky roller lint remover
If you are using an upholstery cleaner, carefully read the label of the product you are using to check if it is compatible with the fabric - consult a professional if unsure
Spot clean serious stains first and then continue to clean the entire piece of furniture. Always follow the product instruction carefully, e.g.: spraying, spreading evenly with damp sponge, drying and vacuuming
You may wish to apply a stain-resistant product when an item is new
Keep your furniture out of direct sunlight, as it will fade the fabric

Velvets

Velvet is a very delicate material, which requires special care
Always read the fabric care label carefully
Vacuum clean your velvet upholstered furniture with the correct attachment and ensure you collect all loose fibres, e.g.: dust, feathers, hair
Using a soft brush, brush the velvet upholstery in the direction of the pile
When removing stains, apply a soft clean cloth to absorb any liquid first. Don't apply too much pressure, as this can damage the fibres. Continue removing the stain using a cleaning solution, consisting of warm water and some drops of dish-wash detergent. Stir and shake the solution until suds appear - apply the suds ONLY carefully on the stain. You can also use a dry cleaning product to remove the stain, let it dry well and brush it in the same direction as the pile until the fabric returns to its normal appearance - always read the label of the product you are using carefully and follow the instructions provided. A steam cleaner is ideal for removing stains, dirt and debris, but should be performed by a professional

Leather

Always read the fabric care label carefully
If using a cleaning product, always use a reputable leather cleaning product and follow the instructions carefully
Regular wiping with a damp, soft cloth is often enough to keep a leather sofa or armchair looking pristine
Vacuum regularly to remove dust and dirt, paying close attention along the stitch lines
Keep leather seating at least 50cm away from heat sources to avoid the leather cracking
Spilt liquid should be blotted immediately with a dry cloth or kitchen paper until dry - do NOT rub as this can cause discoloration and damage the finish
Avoid over exposure to sunlight, to prevent colour fading
Beware of sharp objects that may tear or scratch the leather

Wood (unpainted)

Furniture with a hard lacquer, wax polish or painted surface should be dusted with a dry cloth
Waxed furniture should be given a coat of beeswax a couple of times a year
Avoid spray polishes as they contain silicones which may spoil the furniture's surface over time
Always use protective mats and coasters to protect surfaces from heat and liquids
Wipe up spills immediately
Never use sharp object or knives on the surface of the product
Furniture will endure most temperatures in a home, but where possible avoid placing furniture directly next to heat sources such as radiators and fires
Veneer is used on a few of our furniture ranges and can increase durability, strength and make it easier to care and maintain the furniture - if veneer is used it will always be stated in the product description. Veneer is comprised of real wood, therefore requires appropriate care and as outlined for wood furniture above

Painted Wood

Hand painted brush stroke finish's will hold up to everyday wear and tear, but bear in mind it is still a wood product so needs to be cared for properly
Painted furniture still requires regular dusting with a damp cloth. When required, use a mild, non-abrasive detergent and warm water. Wring cloth nearly dry and work on a small section at a time, then rinse with clear water and carefully dry afterwards
Always clean up spills immediately using an absorbent cloth - never leave water to settle on the surface as this will cause damage
Always use protective mats and coasters to protect surfaces from heat and liquids
Never use sharp object or knives on the surface of the product
AVOID chemical cleaners or liquid furniture polish

Metal

Metal furniture requires minimal maintenance
Use a soft cotton cloth and clean mild detergent or water, using a towel immediately to dry the furniture afterwards
Any damage is usually due to rust. To avoid this and as a precaution, you may choose to use a soft wax after cleaning which will help seal it
To remove any spots of rust, use a rust remover, following the manufactures guidelines carefully
Smudges and smears can be removed from metal furniture using a window cleaner and a paper towel
Indoor metal furniture is NOT recommended for use outdoors

Glass

Always use protective mats and coasters to protect surfaces from heat and liquids
Never use sharp object or knives on the surface of the product
Do not use the glass as a chopping board, or strike hard with objects
Do not sit or stand on horizontal glass surfaces
Do not place very hot or cold items against or in close proximity to glass surface(s)
Blot any spills immediately. Do not wipe as this will spread the spillage
Clean the surface with a clean soft (non-abrasive) cloth and mild detergent or stone soap

Marble

Always use protective mats and coasters to protect surfaces from heat and liquids
Never use sharp object or knives on the surface of the product
Blot any spills immediately. Do not wipe as this will spread the spillage
Clean the surface with a clean soft (non-abrasive) cloth and mild detergent or stone soap. Do not use cleaners containing acids

Outdoor

Never use sharp object or knives on the surface of the product
Metal furniture designed for outdoor use will age naturally due to the additional elements found in an exterior environment
It is normal for cast and wrought iron products to develop surface rust and this aged appearance is to be expected. The rust will not affect the integrity of the product but adds a rustic patina finish to the items
Metal outdoor products will age quicker when in close proximity to the coast due to the increase of salt in the air
Steel and aluminium products will dull and corrode over time, again depending on placement and exposure to the elements
Some planters and furniture will have distressing, antiquing already applied and this will be a unique feature to depict a pre aged appearance
To clean metal furniture, use a soft cotton cloth and clean with mild detergent or water. Specific cleaning products are available from hardware stores
Smudges and smears can be removed from metal furniture using a window cleaner and a paper towel
Indoor metal furniture is NOT recommended for use outdoors
To ensure the longevity of outdoor furniture and to protect it against the elements, we recommend storing cushions indoor and using a cover to protect furniture when not in use, or where possible store indoors

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LIGHTING SAFETY

We recommend installation by a qualified electrician
All lighting products conform with all relevant safety regulations
Always ensure the power is switched off from the mains prior to cleaning or carrying out any maintenance on the lights
Indoor lighting is only suitable for use indoors and should not be used outdoors

LIGHTING CARE & MAINTENANCE

Always read the care instructions provided with the lighting product carefully
Use a clean dry soft cloth
Avoid the use of polishers, cleaners and abrasives, as they will damage the finish of the product
To remove dust or fingerprints, wipe gently with a soft clean cloth
Ensure the power is switched off from the mains and allow to cool before cleaning or carrying out any maintenance on electrical products
Glass shades should be only washed in lukewarm water and dried thoroughly before refitting
When changing a bulb, ensure the power supply has been disconnected and the bulb has cooled down before replacing